Privacy Policy

1. Information we collect

We collect the information you provide directly, along with information generated as you use the apps:

• Account information: your name, email address, phone number, and the service addresses you add for quotes and jobs.
• Technician location: while a technician has an active job, we collect their precise geolocation and share it with the customer who requested that job, so you can see when your tech is on the way. We do not share a technician's location outside of an active job, and customer location is not shared with technicians beyond the service address.
• Photos: photos of service locations that customers or technicians upload to describe a job, document progress, or confirm completed work.
• Messages: the content of in-app chats between customers and technicians, including quote negotiations and job coordination.
• Device push tokens: an identifier tied to your device that lets us deliver push notifications (new bids, messages, schedule changes) even when the app is closed.

2. Service providers we use

We rely on a small number of trusted processors to run Glowgle. Each only receives the data it needs to perform its function:

• Google Firebase: authentication, database, and file storage for account data, job records, messages, and photos.
• Expo: delivery of push notifications to iOS and Android devices.
• Google Maps: geocoding of service addresses and map display within the apps.
• Stripe: payment processing. Once in-app payments launch, Stripe will process card payments and technician payouts on our behalf; Glowgle does not store your full card number.

We do not sell your personal information to third parties.

3. How we use this information

We use the information above to operate the marketplace: matching customers with technicians, presenting quotes and bids, enabling in-app chat, showing technician location during an active job, sending notifications about job activity, processing payments, and providing customer support. We also use aggregated, non-identifying data to improve the app and understand how the service is used.

4. Data retention and deletion

When you delete your account, we anonymize your profile. your name, contact details, and other personally identifying information are removed or scrubbed from our active systems. Job records themselves are retained, because the other party to a job (the customer or technician you worked with) and Glowgle have a legitimate need to keep a record of completed work, pricing, and reviews, and because we may be required to retain transaction records for tax, accounting, or legal compliance purposes. Retained job records are no longer linked to your identifying information after deletion.

5. Your rights and choices

You can review and update most of your account information directly in the app. You can request access to, or deletion of, your personal information at any time by:

• Using the in-app deletion flow (Profile → Delete Account), or
• Emailing halenhomes7@gmail.com from the address you signed up with.

See our account deletion page for full details on what deletion does and does not remove.

6. Children's privacy

Glowgle is not directed at children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, contact us and we will remove it.

7. Security

We use industry-standard safeguards: including encrypted connections and access-controlled cloud infrastructure, to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Changes to this policy

We may update this policy as Glowgle's features change, including the launch of in-app payments. We will update the "Last updated" date above when we do, and material changes will be highlighted in the app.